Summary
Behind every successful company and every successful manager, there is always a strong support staff. The support staff is often the backbone of the company. Successful support staff members have a particular skill set, a good personal attitude, and can work independently. This training focuses on helping develop and support those members of the team that support management, sales, and the company.
Who should attend?
- Professional administration & support level
- Entry level management/professionals
Description:
- Your role and responsibility
- Understanding what is expected of you
- Knowing who your customer is
- Effective time management
- Professional meeting and event organization
- Document and Information management
- Business behavior and etiquette
- Accommodation and care of guests and customers
- Do’s and Do not’s
Goals and Delivery
- Provide Information research and visualization
- Use relationship management
- Preparing and presenting facts, and figures
- Use appropriate communication and cooperation (internal and external)
- Use Office organization and tools
- Implement Task and project management
- Organize internal, national, and international conferences calls (voice and video)
- Travel management and organization
Methods used
- Lecture
- Role-play
- Practice