Summary
Learning to give constructive feedback that enhances performance is one of the core jobs of a manager, but it is also one of the most difficult ones. Managers often find it is easier to focus on tasks rather than people, but people are the heart of every organization. This workshop helps managers understand the relation between the person and the deliverable task and how to manage performance.
Description
This workshop focuses on giving constructive feedback in a “coaching” style of management that encourages accountability in the employee. We touch on the “uncomfortable” aspects of giving performance feedback and help managers learn methods that turn constructive feedback into a performance enhancers.
Goals & Delivery
- Management coaching for high quality performance
- How to give and receive criticism constructively
- Learn to minimize defensiveness in oneself and others
- Simple introduction to a management coaching discussion (GROW)
- Understand why we have appraisal systems
- Learn the basics of development tracking
- Discuss how to do a written performance appraisal document
- Discuss how to conduct an effective performance appraisal meeting
- Establish the essentials of a motivating environment
- Give feedback with trust
Methods used
- Lecture
- Role-play
- Practice