Summary
This workshop focuses on how individuals can use good sales skills to help drive them forward in the workplace. We will focus on the basic sales skills of listening, asking questions, formulating solutions and ideas, and overcoming objections. The workshop starts with a focus on listening skills and moves to sales skills. The workshop focuses on basic sales training skills used in relation to career development, effective management, and leadership.
Goals and Delivery
- Basic understanding of how sales training can help
- Improved listening and sales skills
- Building rapport
- Listening
- Questioning and probing
- Mirroring and playback
- Solution selling
- Idea selling
- Overcoming objections
- NLP skills in listening
- Listening barriers and their impact on effective work relationships
- A listening improvement map
- Improving listening by asking good questions
- Applying active and reflective listening skills in various situations
- Best practices for giving or seeking feedback
Methods used
- Interactive
- Lecture
- Role-play