Masks and Management: how managing individuals and teams differ in the new environment
Summary
When managed effectively, virtual teams can increase productivity, help meet organizational goals and improve the quality of work. But, there are a host of unique challenges to leading virtual and remote teams that can hurt their success. Developing the competencies of a virtual leader can be done through proven processes and frameworks to help manage virtual teams or customers.
Description
Learn to leverage the advantages of a virtual team while building trust and making authentic connections with team members. Here you learn how to control the systematic aspects of virtual team management and how to get their engagement.
Goals & Delivery
- Understand how your virtual leadership presence may differ from in person
- Create trust and engagement in a virtual environment
- Select the appropriate technology for specific types of tasks
- Learn how to follow up on decisive action in a virtual environment
- Plan and facilitate a successful virtual meeting
- Identifying challenges in leading virtually
- Increasing awareness of your personality style and its impact on virtual leadership
- Assessing the strengths and improvement areas of your team members
- Recognizing levels of engagement and increasing them
- Assessing team member communication in the absence of visual cues
- Managing conflict among team members virtually (basic conflict as this is prior to conflict course)
Method used
Lecture, engagement, polling.