Hey Buddy You Are on Mute
Building Better Relationships Through Conscious Communication
Summary
This course focuses on how one can become a ‘conscious communicator’ through developing self-awareness and the ability to analyze situations & conclusions using selective communication skills. We will focus on the basic skills of listening, asking questions, formulating solutions and ideas and overcoming objections. The course starts with a focus on listening skills and moves to critical communication skills. The course focuses on basic skills used in relation to career development, effective management, and leadership.
Goals & Delivery
Understanding of how relationships can be built and managed using critical communication and improved listening skills. Improve the ability to consciously control your communication skills and decide which skills need to be used to which extent in various situations in order to build better and more effective relationships.
Critical Relationship Building Communication Skills
- Building rapport
- Listening
- Questioning and probing
- Mirroring and playback
- Proposing solutions
- Proposing ideas
- Overcoming and managing objections
- Bringing closure
Listening Skills
- NLP skills in listening
- Listening barriers and their impact on effective work relationships
- Listening improvement maps
- Improving listening by asking good questions
- Applying active and reflective listening skills in various situations
- Best practices for giving or seeking feedback
Methods Used
- Interactive
- Polling
- Lecture
- Role-play