Summary:
This workshop helps individuals and managers learn the basic moderation skills needed to become effective managers and leaders, as well as work better with customers and groups.
Description
Understanding the role of the moderator- What position is the moderator in relation to the participants?
- What is expected of the moderator?
- What preparation does the moderator need?
- Balancing rapport and authority
- Do you want a decision?
- Do you want an agreement?
- Do you want to generate ideas?
- Are you getting status reports?
- Are you communicating something?
- Are you making plans?
- How to prepare for the moderation of workshops/meetings
- Preparation tools that can help you during moderation
- Developing outcome lists
- Priorities: what absolutely must be covered?
- Results: what do need to accomplish at the meeting?
- Participants: who needs to attend the meeting for it to be successful?
- Sequence: in what order will you cover the topics?
- Timing: how much time will you spend on each topic?
- Technical and methods to handle moderations tools
- What moderation materials are needed?
- How do you handle the moderation materials?
- Writing and recording what is happening
- Understand roles of the individuals
- Recognizing individual behaviors
- Understanding how diversity impacts a meeting
- Develop polite ways of intervention
Methods used
- Lecture
- Role Play
- Video recording with permission