Friday is for Feedback
How to Give and Take Feedback Effectively
Summary
Learning to give constructive feedback that enhances performance is one of the core jobs of a manager, but it is also one of the most difficult. Managers often find it is easier to focus on tasks rather than people, but people are the heart of every organization. This course helps managers understand the relationship between the person and the deliverable task and how to manage feedback and performance.
Description
This course focuses on giving constructive feedback in a “coaching” style of management that encourages accountability in the employee. We touch on the “uncomfortable” aspects of giving performance feedback and help managers learn methods that turn constructive feedback into performance enhancers.
Goals & Delivery
Session IIIa
- Understand what is feedback
- How to give feedback
- How to praise and how to criticize
- How to self evaluate
- What to do when delivering feedback
- What to do when receiving feedback
- Different feedback types
- Preparing for feedback
- Different feedback types
Session IIIb
- Feedback in a coaching manner
- How to give and receive criticism constructively
- Learn to minimize defensiveness in oneself and others
- Understand feedback in appraisal systems
- Learn the basics of developing tracking
- Discuss how to do a written feedback performance appraisal document
- Discuss how to conduct an effective performance appraisal meeting
- Give feedback with trust
Methods used
- Lecture
- Role-play
- Practice